Care Coordinator - Nebraska

The Care Coordinator supports customers by using the Unite Us Platform and providing the support and guidance needed to deliver high-quality Care Coordination. Care Coordinators are platform experts who interact directly with clients seeking services and with the partners that provide resources and support to Care Coordination customers’ clients. Care Coordinators conduct client needs assessments and assist clients in identifying social determinants of health resources to meet their needs. Care Coordinators also follow up with clients and resources to ensure identified needs are addressed and resolved. Care Coordinators also support Network Health Monitoring by combining platform expertise, referral support, and data-informed insight to help strengthen coordinated care networks and improve community outcomes. This includes monitoring network activity, reviewing key performance indicators, identifying referral trends, supporting partner responsiveness, and flagging potential gaps or barriers that may impact care coordination across healthcare providers, government agencies, and community-based organizations. By combining on-the-ground care coordination with network-level visibility, Care Coordinators surface insights that improve referral outcomes, strengthen network performance, and enhance the experience for clients, customers, partners, and internal teams. Care Coordinators contribute to cross-functional work groups and projects, and help identify opportunities to improve efficiency and enhance the Care Coordination experience for clients and teammates alike.

Responsibilities

Support customers by using the Unite Us Platform and providing the support and guidance needed to deliver high-quality Care Coordination; Conduct client intake and needs assessments; Proactively reach out to clients identified as likely having social or health-related needs, conduct screenings, and connect them with resources; Connect clients with the most appropriate services based on individual needs, eligibility, and geographic preference; Monitor customer and partner referrals to support timely action and successful client connection to services; Conduct follow-up with clients and service providers to confirm receipt of services/benefits; Correspond directly with service providers to facilitate a seamless experience for clients; Build and maintain working relationships with CBOs and other providers on the Unite Us platform; Own Network Health Monitoring responsibilities including identifying referral trends, partner responsiveness concerns, service gaps, and workflow barriers; Proactively engage CBOs to clean up and maintain accurate referral data and organization records; Share network observations, referral barriers, and partner engagement insights with leadership and cross-functional teams; Maintain strong working fluency in the Unite Us platform and its tools, including TalkDesk; Work independently and exceed department KPIs; Support fellow Care Coordinators to ensure contractual obligations are met or exceeded

Requirements

Candidates must live in Nebraska; All team members will be required to pass a background check which includes criminal, employment, and education verification

Nice to have

Board-certified case manager (CCM®) or the ability to obtain certification is a plus; Bilingual Spanish a plus; Experience in a Care Coordinator, Care Navigator, case management, community health worker, social work, or related role preferred; Experience navigating social services, coordinating referrals, or supporting clients in areas such as housing, transportation, health, employment, benefits, financial assistance, or related needs preferred; Experience monitoring referrals, following up with service providers, identifying service gaps or barriers, and supporting timely client connection to resources; Experience reviewing referral activity, partner responsiveness, network trends, or other performance indicators to support network health, customer goals, and care coordination outcomes