Caseworker - 12-Month Contract

This role is in support of Cencora's patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business. This posting is intended to fill an existing vacancy for our Caseworker - 12-Month Contract role.

Responsibilities

Assists reimbursement processes to enable timely, accurate, and consistent handling of coverage-related requests across customer operations and patient support workflows; Coordinates benefits-related documentation, case updates, follow-up activities, and reimbursement support communications to advance case progression; Resolves routine reimbursement issues, documentation gaps, and workflow exceptions to reduce delays and support access-related outcomes; Maintains accurate case records, reimbursement documentation, and system updates to support operational visibility, reporting readiness, and workflow control; Monitors reimbursement trends, recurring issues, and escalation indicators to support proactive issue resolution and service continuity; Works with internal and external stakeholders to align communications, clarify reimbursement requirements, and support case resolution; Contributes to process improvements, workflow updates, and operational readiness efforts that strengthen scalable and future-oriented reimbursement support services

Requirements

High School Diploma/GED or equivalent experience required; 2+ years of experience in reimbursement support, patient services, customer operations, healthcare support services, case coordination, claims support, or a related field required

Nice to have

Certification in reimbursement support, patient access, customer support, service management, customer relationship management systems, or process improvement

Benefits

Medical, dental, and vision care; Backup dependent care; Adoption assistance; Infertility coverage; Family building support; Behavioral health solutions; Paid parental leave; Paid caregiver leave; Training programs; Professional development resources; Mentorship programs; Employee resource groups; Volunteer activities