Cash Collections Specialist / Revenue Analyst

The Revenue Analyst is responsible for supporting the company's cash flow and revenue operations through proactive management of accounts receivable collections, cash application, and customer account analysis. This role serves as the primary point of contact for customers regarding outstanding invoices and payment status, driving the timely collection of receivables while maintaining positive customer relationships.

Responsibilities

Manage a portfolio of customer accounts and proactively follow up on outstanding invoices; Contact customers via phone and email to secure timely payment of overdue balances; Build strong working relationships with customers, agencies, and internal stakeholders to resolve payment issues; Investigate and resolve invoice disputes, billing discrepancies, and payment delays; Negotiate payment commitments and monitor follow-through; Monitor aging reports and prioritize collection efforts to reduce delinquent balances; Maintain accurate documentation of collection activities and customer communications; Apply customer payments accurately and timely in NetSuite; Research and resolve unapplied cash, payment variances, short payments, and account discrepancies; Reconcile customer accounts and maintain accurate accounts receivable records; Support month-end close activities related to accounts receivable and cash receipts; Partner with Accounting and Finance teams to ensure data accuracy and process efficiency; Analyze payment trends and collection performance across customer accounts; Monitor key accounts receivable metrics and identify opportunities for process improvements; Support cash forecasting by tracking expected collections and payment commitments; Support weekly accounts receivable aging and overdue receivables reporting process; Assist with ad hoc reporting and analysis as needed

Requirements

5+ years of experience in Accounts Receivable, Collections, Financial Analysis, or related finance roles; Excellent communication and relationship-management skills; Strong analytical mindset with the ability to identify trends and provide actionable insights; Ability to communicate effectively with customers, business partners, and executive leadership; Strong experience with NetSuite, including cash application and AR management; Intermediate to Advanced Excel skills (Pivot Tables, XLOOKUP/VLOOKUP, SUMIFS, reporting, and data analysis)

Nice to have

Experience in AdTech, SaaS / Technology / Startup environments preferred.