Cash Consultant, Zanzibar Branch

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

We are seeking a friendly and professional Cash Consultant to join our Zanzibar Branch. As a Cash Consultant, you will be the face of our bank, providing exceptional customer service while accurately processing financial transactions. This role is ideal for detail-oriented individuals who enjoy working in a fast-paced environment and have a passion for helping customers with their banking needs.

Type of Qualification: First Degree

Field of Study: Commerce, Finance or equivalent field

Client Coverage

Responsibilities

Process various financial transactions, including deposits, withdrawals, and loan payments; Verify customer identities and maintain account confidentiality; Balance cash drawers and maintain accurate records of all transactions; Promote and cross-sell bank products and services to customers; Respond to customer inquiries and resolve issues in a timely manner; Comply with all bank policies, procedures, and regulatory requirements; Collaborate with team members to ensure smooth operations and excellent customer experience; Assist with administrative tasks and special projects as needed

Requirements

Strong cash handling and basic math skills; Proficiency in computer systems and banking software; Excellent customer service and communication skills; Keen attention to detail and ability to maintain accuracy in all tasks; Problem-solving abilities and capacity to work well under pressure; Previous experience in banking or customer service preferred; Knowledge of banking products and services is a plus; Ability to work flexible hours, including weekends and holidays as required; Fluency in English and Swahili (preferred)