Catering and Conference Service Manager

Etéreo, Auberge Collection is located on Mexico’s Riviera Maya, within the luxury Kanai development just 30 miles from Cancun International Airport. Set within a protected mangrove forest along a pristine stretch of the Caribbean Sea, the resort offers 75 luxury accommodations—ranging from 875 sq. ft. Studios to 3,925 sq. ft. three-bedroom Penthouse Suites. Each oceanview retreat features expansive private terraces with floor-to-ceiling glass doors, spa-style bathrooms with dual vanities and soaking tubs, and thoughtful design that blurs the line between indoors and out. From outdoor adventures that immerse guests in the region’s natural wonders to hands-on experiences with local artisans, the resort’s on- and off-site programming is designed to celebrate the vibrancy of the Yucatán and its rich cultural heritage. The resort’s signature dining venue, Itzam, showcases elevated modern Mexican cuisine with a focus on local ingredients, complemented by panoramic ocean views from its open-air seating, lounge terrace, and private dining room, Pixán. Further celebrating the destination’s culture and history, the resort’s outdoor eatery Che Che honors the ‘nikkei’ tradition, blending Japanese techniques with Latin American ingredients, while in-the-sand dining at El Changarro completes a culinary program rooted in discovery. For wellness seekers, SANA, an Auberge Spa, offers a serene healing sanctuary featuring a cenote-inspired pool, drawing on ancient practices while embracing modern wellness trends.

For more information: auberge.com/etereo

Follow Etéreo on Facebook and Instagram @EtereoAuberge

Design and deliver the event of our guests’ dreams! This is a pivotal role in the planning and execution of high-level events, from magnificent weddings to engaging corporate retreats and everything in between.

Responsibilities

Conduct short and long-term planning and management of events.; Conduct site inspections and planning visits.; Evaluate each piece of business to ensure events are properly serviced.; Assembles creative and innovative events based on internal capabilities or outsources to qualified vendors.; Collaborate with clients and internal teams to plan and coordinate all aspects of catering events, including menu selection, tastings, logistics, staffing, and execution.; Administers various phases of events, including but not limited to pre planing, planning, marketing, sales, servicing, and administrative procedures, including billing and collection of money.; Conducts pre and post-event meetings as required to review/communicate group needs and feedback.; Manage revenue and profitability associated with events always with a ROI mentality.; Cultivate and maintain relationships with clients, understanding their needs, preferences, and event requirements to ensure satisfaction and repeat business.; Develop and manage catering budgets, pricing structures, and profit margins, ensuring profitability while meeting client expectations and quality standards.; Work with remote Sales team.; Work closely with the banquet team to ensure the proper execution of events.

Requirements

4+ years of progressive event management experience; Ability to maintain a service oriented style with professional presentational skills; Excellent organizational, interpersonal and administrative skills; Experience and success in owning high-level events and experiences in a luxury setting; English proficiency