Catering Manager

To take overall responsibility for the delivery of all operational services in London reporting to the Account Manager and supporting the Southampton office with a dotted line report into the General Manager. This role main purpose is inclusive but not exhaustive of responsibility of the restaurants, coffee bars, shops, hospitality offers and overall culinary experience in London and supporting the team in Southampton. This role ensures that services are managed to company and client standards within financial constraints

Responsibilities

To take overall responsibility for the delivery of all operational services in London reporting to the Account Manager and supporting the Southampton office with a dotted line report into the General Manager; Ensure smooth running of the business with Account Manager and General Manager (in Southampton) and deputise in their absence; To consistently drive sales through innovation, creativity, and continuous evolvement of the offer and encourage all managers to be the same; Drive initiatives to deliver the best client experiences and best in class services; To keep abreast of market and industry trends; Support at BAT in Southampton; To ensure location managers and teams are customer focused at all times, anticipating client needs and service and expectations are consistently exceeded; Work collaboratively with all teams such as Events and Culinary to deliver culinary experiences; Working closely with BaxterStorey and our client to drive strategic growth, financial performance, and innovation across retail and hospitality services; Control cost and work towards/exceeding budget and achieving financial targets/forecasts; To ensure that all audits and administration procedures are followed in line with the company policy; Adhere to KPIs and manage non-compliance, promoting and encouraging ESG initiative

Requirements

Previous experience commensurate with role; Have a contagious passion for food and customer service; You draw satisfaction from managing, training, and supporting a team; Financially astute, you are very analytical and know how to create and maintain budgets and drive commercial performance; Excellent delegation and influencing skills; Ability to prioritise multiple projects in a fast-paced, multi-faceted, creative environment and able to work well under pressure; Meticulous organisational abilities; high attention to detail; Concise and effective verbal and written communication; Ability to adapt to challenges and opportunities with a solution-oriented perspective; Excellent strategic thinking and critical reasoning skills; Works according to the BaxterStorey core values

Benefits

28 Days holiday including bank holidays; Plus your birthday off; 3 volunteering days; 3 days grandparent leave; 24 weeks enhanced maternity leave; Secondary carer leave; Wedding/commitment day leave; Free meals on shift; Bespoke training and development opportunities; Apprenticeships opportunities for all experience levels; Pension and life insurance; Discounts available on our Perkbox app (high street shops, holidays & cinema); Wellbeing hub; Access to employee assistance programme; Cycle to work scheme; Good work-life balance