Certified Field Performance Technician

The Field Performance Technician 3 perform advanced troubleshooting and complex service diagnosis. This position is also responsible for training and developing other Field Performance team members. The Field Performance Technician 3 must hold an electrical certification per state requirements.

Responsibilities

Perform advanced troubleshooting and complex service diagnosis; responsible for training and developing other Field Performance team members; organize, lead, and maintain the warranty and service schedule; work with the Electrical Foreman, Construction Supervisor and the Branch Manager to allocate labor resources to service and warranty projects as needed; assist with training and development for Field Service Technicians and Field Communications Technicians; lead regular meetings to align and train the local field service team on best practices; support the on-boarding and training of new members of the field performance team; regularly exceed defined goals for field performance key performance indicators including but not limited to turnaround time, experience rating and average dispatches completed; assist with other tasks including inspections and site audits when assigned

Requirements

Must hold an electrical certification per state requirements; 3+ years of previous field construction experience required with at least 1 year of experience as a service technician in the solar industry; High School diploma required; valid state or local Electrical Journeyman license required; must possess a valid Journeyman License/Electrician Certification or equivalent per local and state requirements, e.g. wireman license; Knowledge of the NEC and applicable codes and standards; must be a motivated team player, looking to succeed; proven track record of excellent customer service; excellent verbal and written communication skills; excellent organizational and time management skills; strong computer skills; working knowledge of current NEC codes; ability to interpret single line drawings and PV systems from roof to meter; knowledge of electrical principles as it pertains to solar interconnection/tie-in and code; understands interconnection activities; understands basic construction principles; adheres to company safety policies and procedures including ability to identify and report safety hazards and encourage others to work safely; ability to establish rapport, build relationships and loyalty with external and internal customers and coworkers; remains tactful when communicating; proven ability to meet deadlines and key metrics; works independently, as a team player, and drives results in a fast paced, team based environment; solid logical decision making and troubleshooting skills; exercises good judgment; takes ownership of issues or questions and escalates problems to appropriate persons; ability to transport materials and equipment to complete assigned job tasks (up to 50 pounds frequently and up to 100 pounds with assistance); ability to work on rooftops with various angles and surfaces which requires frequent bending, twisting, squatting, climbing, kneeling, crawling, turning, standing, and balance; ability to climb ladders; ability to work in outdoor weather conditions including excessive noise, extreme heat, extreme cold, wet environment, and humidity; ability to frequently utilize hand functions requiring fine motor skills; ability to work within safe range of equipment such as ladders, fall protection harnesses and other personal protective equipment; ability to work and maintain balance on roofs and other areas of height; ability to work in the sun and possibly low light conditions; ability to walk on rafters, roof tiles, and roof shingles without damage; ability to distinguish colors such as red, black, yellow, white, green; ability to work in confined spaces such as attics, basements, and crawl spaces which requires kneeling and crouching; ability to hear verbal commands and warnings; ability to work with chemicals using appropriate protections

Nice to have

PV design or PV electrical experience is preferred