Change Delivery Specialist

We're looking for a Change Delivery Specialist to support the successful rollout and adoption of improvements across our customer support organisation. Working closely with Project Managers, Business Owners, Operations and Customer Service, you'll help coordinate the implementation of new processes, tools and ways of working. You'll ensure rollout activities run smoothly, teams are prepared, and changes are effectively adopted. While Process Management defines what changes are needed and Project Managers own overall delivery of initiatives, you'll have the opportunity to become technically hands-on during project phase, supporting the execution of rollout activities that bring these changes into the organisation.

Responsibilities

Support the execution of rollout plans for customer support initiatives & improvements; Help coordinate implementation activities across Process Management, Platform teams, Operations and Customer Service; Assist in preparing teams for new processes, tools and ways of working; Support the development of rollout communications and guidance materials; Track rollout progress and follow up on actions with relevant stakeholders; Identify and escalate risks or blockers during implementation; Support monitoring of adoption and feedback from teams; Contribute to capturing lessons learned after rollout activities; Rollout coordination and execution support; Implementation activity tracking; Cross-functional coordination; Communication and follow-up; Adoption monitoring support

Requirements

Enjoys organising work, coordinating across teams and making sure things get done; Structured; Proactive; Comfortable working with multiple teams to support the successful rollout of changes

Nice to have

Customer Operations or Customer Service; Project or implementation coordination; Change support roles; Process or operational support; Business analysis or reporting

Benefits

Meaningful work that helps to change the future of dentistry; Work in a unique professional, friendly and supportive environment; Constant professional growth and development; A healthy work-life balance; Comprehensive benefits incl. 24 working days of annual vacation; medical insurance; paid sick leaves and child sick leaves; maternity and paternity leaves etc; Breakfasts and lunches in the office; Good working conditions in a comfortable office in UNIT.City; A parking lot with free spaces for employees; Occasional business trips to Western Europe; Opportunity to become a part of the success that 3Shape has created over the past 25 years