Children's Ambassador, .9 FTE, 1st shift

Children’s Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. At Children’s, every visitor’s journey begins with you. As a Children’s Ambassador, you’ll be the welcoming face that sets the tone for a safe, supportive, and uplifting experience. This is more than a role—it’s an opportunity to make a lasting impact on children, families, and our community.

Responsibilities

Welcome with warmth and empathy: Actively greet visitors with kindness, compassion, and understanding—recognizing that families may be experiencing stress, worry, or joy; Guide with care: Badge and screen guests according to visitation guidelines, then help them navigate the facility with confidence; Support families: Determine destinations and transportation needs, offering assistance every step of the way; Transport patients safely: Provide internal patient transport that is both secure and engaging; Keep us moving: Stock and move wheelchairs, strollers, and carts to ensure accessibility across the facility

Requirements

High school diploma, GED, or equivalent; At least one year of customer service experience, including conflict management; Understanding of developmental needs across all age groups—from neonatal to adult; Strong communication, interpersonal, and prioritization skills; Confidence and composure in stressful situations, with the ability to diffuse negativity; Critical thinking skills to make independent decisions in a fast-paced environment; Ability to work both independently and as part of a team; CPR certification (Basic Life Support for Healthcare Providers) required within 90 days of hire; BLS-Basic Life Support Healthcare Provider - American Heart Association/American Red Cross/National Safety Council

Nice to have

Bilingual abilities

Benefits

Professional development and training opportunities; Supportive, mission-driven environment; Competitive pay and benefits; Opportunity to make a real difference every day by creating safe, welcoming experiences for children and families; Paid on-call standby shifts for illness replacement