Claims Buildings Consultant

At Ageas, we put our customers first. When disaster strikes, we know that a property claim isn’t just paperwork—it’s a time of stress, disruption, and uncertainty. That’s why we go beyond processing claims; we care about providing a fair, supportive, and expert-led experience every step of the way. As part of our ongoing growth, we’re looking for Senior and experienced Claims Technical Professionals who understand the challenges our customers and teams face when dealing with complex property claims. In this role, you'll ensure that every customer receives the guidance, expertise, and reassurance they need to navigate the claims process smoothly. You will collaborate with specialists, uphold our high standards, and work with integrity to deliver fair resolutions—because at Ageas, doing right by our customers is what matters most.

Responsibilities

Provide technical support and referral assistance to Technical Leads and Senior Claims Handlers, supporting technical capability and governance, gathering insights through referrals, targeted file reviews, escalated case support; Use supply chain performance insight to support the smooth delivery of customer and business outcomes in real time; Ensure every customer receives the guidance, expertise, and reassurance they need to navigate the claims process smoothly; Strong customer empathy and working knowledge of regulation including TCF and FOS outcomes; Support the departmental execution of focused claims Indemnity initiatives; Influence process within and out with DA arrangements for Ageas supply chain, supporting audits to optimise workflow, satisfy adherence and inform arrangements between Ageas and SN partners; Develop and support claims handling interventions where derailment or spend deterioration occurs, keeping close to dissatisfaction and root cause analysis to drive improved outcomes; Identify and address supplier performance issues case-by-case and drive organic behavioural improvement in conjunction with Supplier Relationship Managers

Requirements

Significant experience of complex property claims handling for an Insurer or an Adjusting firm/Managing General Agent; extensive experience in loss analysis; strong understanding of insurance industry scoping tools and technology for loss validation, triage and settlement optimisation; Member of or working towards CII, CIOB, RICS professional qualifications, or a desire to do so unless you possess exceptional property claims experience

Nice to have

Strong building pathology knowledge including Schedule of Rates, producing/reviewing tenders, and Joint Contracts Tribunal experience; Experience of process and operational improvement programmes; CII or CILA qualifications

Benefits

Flexible Working – Smart Working @ Ageas gives employees flexibility around location (as long as it’s within the UK) and, for many roles, flexibility within the working day; Minimum of 35 days holiday (inc. bank holidays) and buy/sell days; Dental Insurance; Health Cash Plan; Health Screening; Will Writing; Voluntary Critical Illness; Mental Health First Aiders; Well Being Activities – Mindfulness; 50% off esure and Sheilas' Wheels motor and home insurance; Annual Bonus Schemes; Annual Salary Reviews; Competitive Pension; Employee Savings; Employee Loans; Well-being activities; Sports and Social Club events; Maternity/pregnant parent/primary adopter entitlement of 16 weeks at full pay and paternity/non-pregnant parent/co-adopter at 8 weeks’ full pay; Partner Life Assurance and Critical Illness cover; Deals on various gadgets including Wearables, Tablets and Laptops; Car Salary Exchange; Cycle Scheme; Vehicle Breakdown Cover; Return to work programme after maternity leave