Client Advisor

We are currently seeking a Client Advisor to join our dynamic team in our David Jones Melbourne store! As the Client Advisor, you are the Gucci brand ambassador responsible for achieving sales objectives by deepening customer connections to Gucci through providing every customer with best-in-class service, elevated and unique experience, and strong client relationship. Your role is in offering every customer a unique experience and turning their dreams into a Gucci creation. You will make a real difference for each of our clients. Reporting to the Team Manager / Store Manager, the Client Advisor is responsible to provide customers with top quality service by meeting their needs and expectations as well as to increase the brand loyalty by communicating as Gucci ambassador the philosophy and the culture of the Brand.

Responsibilities

Serve customers accordingly with Gucci selling ceremony; Provide exceptional customer service experience by greeting, listening, and assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of Gucci history and heritage; Guarantee cross and up-selling for all product categories; Discuss with clients and give advice on general trends in the fashion world and developments in the luxury market, showing a passion for fashion and luxury products; Build and strengthen relationships with customers, deal with different nationalities and/or personalities and always put the customers at ease; Ensure qualitative monitoring and updating of customer information, according to the Company tools (CRM), in order to retain actual customers and detect new high potential ones; Ensure the achievement of individual and Store goals, enhancing and developing the business; Foster open and constructive communication with team members, being always collaborative and proposing effective solutions; Contribute to managing the visual display of the products in accordance with Gucci visual standards; Ensure store functional maintenance and appropriate levels of products on the sales floor, in line with corporate policies and procedures; Ensure the products' replenishment and physical inventory of merchandise; Follow Company grooming, according with Gucci standards and policies

Requirements

Flexibility to work on a rotating roster; Previous experience in a similar role, ideally from a high volume retail or service based industry preferably in the luxury environment; Proven ability to drive and exceed individual and store result; Deep passion for fashion and luxury; Excellent commercial awareness and customers attitude; High flexibility and ability to adapt to different customers; Team-player mentality; Strong communication skills; Ability to work in a fast moving and dynamic environment; Luxury product knowledge