Client Concierge

Our very busy Team is looking for the right person! If you are an outgoing, friendly office professional and want to work in a fast-paced office environment, keep reading.

Responsibilities

Scheduling and Lead Management – customer communications while organizing work and managing schedules for Service Professionals; Managing Expectations with Customers – guide customers through their projects and manage their expectations; Create Life-Long Customers – follow the Mr. Handyman Way and consistently deliver a great experience that wows every customer; Quality of Work – meeting and exceeding customers expectations at every touch point; Customer Satisfaction – delivering an amazing customer experience and ensuring a high level of customer satisfaction; Efficiency – doing the job well and doing the job in a timely manner

Requirements

Comfortable and pleasant on the phone; Able to help solve our customers problems; Excited to understand, believe in, and abide by the Mr. Handyman values; Team player who is capable of working independently; Excellent in customer communication; Highly organized and a self-starter; Proficient with Microsoft Office; Live within commuting distance of our office in Scottsdale Air Park; Professional communication and phone skills; 3+ years of experience in an office setting; Available Monday - Friday

Nice to have

Experience with Service Titan Customer Management Program

Benefits

Paid holidays; Vacation time; Sick time