Client & Design Leader, Industrial

DLR Group is an integrated design firm with a promise to elevate the human experience through design. We have an opening for a Client & Design Leader for our growing Industrial sector. As a Client & Design Leader, you will play a key role in business development, managing client relationships and leading contract negotiations. You will educate clients on our design process while collaborating with the project manager to ensure the financial success of each project. Throughout the project lifecycle, you will maintain consistent client contact, foster a collaborative and innovative work environment, and ensure that both client and DLR Group goals are met.

Responsibilities

Manage project execution, ensuring alignment with budget, schedule, and scope while maintaining client expectations; Collaborate with the Project Manager on staffing, responsibilities, and performance feedback for project team members; Track project milestones and deliverables, ensuring adherence to quality standards and preparing regular status reports; Facilitate and document meetings with staff and clients, coordinating project personnel, vendors, and consultants; Participate in client contract negotiations, manage change requests, and approve project plan modifications; Support business development initiatives by contributing to RFP responses and participating in client interviews; Oversee project invoicing, ensuring accuracy and alignment with work deliverables, and manage account receivables

Requirements

Bachelor's degree in Architecture, Engineering, Interior Design, or related construction field; At least 10 years of professional experience in the AEC industry, inclusive of at least 5 years in a client-facing role; Strong understanding of business management principles, including strategic planning, resource allocation, and leadership; Knowledge of customer service principles, including needs assessment, quality standards, and customer satisfaction; Expertise in design techniques and tools for producing technical plans, drawings, and models; Familiarity with building methods, materials, and systems for construction and renovation projects; Strong critical thinking, time management, and communication skills, both verbal and written; Ability to actively listen, understand others' perspectives, and respond thoughtfully in conversations

Nice to have

Professional licensure (preferred)

Benefits

Hybrid work model; 100% employee-owned; Four-day in-office work model with flexibility to work elsewhere on Fridays