Client Engagement Specialist - Voice

Founded in 2011, Kraken is one of the world's longest-standing crypto platforms, trusted by over 10 million individuals and institutions across the globe. It offers spot trading, margin, futures, staking, and OTC services. Voice is CE's premium support channel, providing white-glove, real-time service to Kraken's high-value clients. As a Voice Specialist, you'll combine exceptional service, strong product knowledge, and a growth mindset. You'll resolve complex issues, educate clients, and introduce Kraken products and services where they genuinely support the client's goals.

Responsibilities

Deliver fast, professional, white-glove support to high-value clients and own issues through resolution; Educate clients on Kraken products and identify relevant opportunities to drive product adoption and growth; Build deep product expertise through training, dogfooding, AI, and continuous learning; Surface client insights and friction to help improve Kraken's products, workflows, and experiences; Maintain high standards across quality, security, regulatory requirements, and performance

Requirements

Excellent English communication skills; strong client instincts, active listening, education, and de-escalation skills; motivated by measurable results and comfortable promoting products; strong crypto and trading knowledge; comfort with AI and evolving technology; flexibility to work schedules that include evenings and weekends

Nice to have

Fluency in a second language; successful sales or target-driven client experience