Client Experience Intern for AVD (Altersvorsorgedepot) (f/m/d)

Germany's private pension system is being rebuilt from the ground up. From 1 January 2027, the Altersvorsorgedepot (AVD) replaces the Riester-Rente as the country's state-subsidised private pension and Upvest is building the operational infrastructure that lets fintechs and banks offer it to millions of savers. Join us as an AVD Client Experience Intern and you'll be there before Day 1: helping design the processes, then running them once they go live. This is a rare chance to see a regulated financial product being built from a blank page, rather than inheriting one that already works.

Responsibilities

Support our clients by preparing clear, accurate answers to questions about subsidies, transfers and payouts; Support day-to-day AVD operations, including contract registration with the ZfA, contribution management, annual bonus application (AZ01), and payment reconciliation; Help build the playbooks by documenting workflows, step-by-step guides, and error catalogues; Support error handling and reconciliation by working through recurring error cases from the ZfA and checking that payments and records match; Spot what should be better by identifying manual workarounds that are slow, error-prone, or worth automating

Requirements

Fluent in German (C1 or above); comfortable working in English; structured and genuinely precise; curious about rules; comfortable with ambiguity; confident with spreadsheets and AI tooling; available for a minimum of 6 months; based in Berlin

Nice to have

Prior exposure to financial services, operations or a regulated environment

Benefits

Impact-driven work; Team celebrations (UpFest, dinners, offsites, Holiday party); Inclusion; Employee Resource Groups (Upfem, UpVergent)