Client Operations Associate - Remote

River is building the world's most trusted financial institution to empower people to take ownership of their financial lives through bitcoin. The company designs and builds products that help clients buy, sell, secure, and use bitcoin. River has raised more than $50 million from leading investors and has publicly released its financials and proof of reserves.

Responsibilities

Directly interface with clients to manage questions and feedback about products and services; Analyze and identify trends in client activity and inquiries; Identify and develop operational efficiencies to scale the business and processes; Refine the business rules, automations, and communication methods across Client Operations; Act as a liaison between clients and internal teams (Relationship Management, Engineering, Financial Operations, Risk Management, and Client Services) to support business needs, improve the product, and enhance the client experience

Requirements

Must be based in the Eastern or Central time zone; Entry-level or early-career opportunity to grow and build skills in client operations; Ability and interest to work in a fast-paced fintech startup environment; High agency self starter; Collaborate and problem-solve well; Great communicator, conversationalist; Highly adaptable, able to shift focus on the fly and balance many tasks; Ability to identify trends in data and make decisions based on analyses

Nice to have

Customer-facing experience; Excel/Google Sheets; SQL; Product management experience; Degree in Communication, Business Finance, Business Operations, Business Marketing, or Information Systems

Benefits

Competitive compensation and equity; Unlimited PTO; Medical, dental, and vision insurance; 401k; Fully remote option