Client Operations Manager

We’re looking for a Client Operations Manager to join our growing Client Operations team. In this role, you’ll be a key operational partner to our Enterprise clients, ensuring day-to-day operations run smoothly and that our Client Success Managers have the tools, data, and processes they need. You’ll work closely with the Client Operations Teams, Client Success Managers, and cross-functional teams to execute, improve, and scale our Enterprise workflows. This role is ideal for someone who enjoys combining hands-on execution with process improvement and wants to grow into a more senior operations or implementation role over time.

Responsibilities

Keep day-to-day operations running smoothly for Enterprise clients; Track workflows, timelines, and deliverables; Help onboard new clients and support their expansion using set processes; Spot any process issues and flag them to the Client Ops lead; Help roll out new or improved workflows for Enterprise clients; Write clear SOPs to keep work consistent; Support teams as they adopt new workflows; Work closely with Talent, Product, and CS teams to keep things on track; Make sure CS data is accurate and up to date; Keep dashboards clear and useful for the CS team and leadership; Manage CS tools: updating playbooks, workflows, and automation features as needed

Requirements

You are fluent in English, both verbally and in writing; 3 to 4 years of experience in operations and project management; Experience in designing and implementing successful workflows from scratch; Strong analytical skills and confidence in working with data; Strong organisational skills and attention to detail; Comfortable managing priorities across multiple external and internal stakeholders; You enjoy working in a fast-paced, changing environment; A process-oriented mindset and willingness to document and follow structured workflows; You use AI in your daily life and are enthusiastic about experimenting with how to optimise your and your customers’ day-to-day ways of working.

Nice to have

Experience in the marketing, SaaS or agency environments is a plus

Benefits

1-1 Client Success coaching; Content knowledge classes; CSM career development framework; Hybrid / remote-friendly working; 25 paid holidays; Monthly Alleo budget; Solid pension plan; Laptop of your choice (HP or Mac); All the office and home-working supplies you need