Client Service Manager

JOB SUMMARY: This job partners with assigned Client Managers to maintain and grow existing business and ensure that positive account relationships are maintained. The incumbent assists in the preparation of proposals, meeting materials and/or sales collateral during the account renewal process. Evaluates, recommends and implements processes to ensure that account objectives are met. Serves as the sales liaison between group administrators and the Organization's internal departments for problem resolution. HNAS (Health Now Administrative Services) offers flexible, cost-effective solutions for employee health benefits. This is a remote based role. This role is looking for someone who has experience with health insurance and has worked with TPA and self-funded clients.

Responsibilities

Partner with assigned Client Manager(s) to maintain and grow existing business and ensure positive account relationships are maintained; Assist in the preparation of benefit design analysis for specialized proposals and quotes; Develop detailed specifications for implementation of new products for clients; May conduct enrollment meetings during the account renewal process; Analyze operational business problems and provide problem resolution; Leverage internal resources to bring the best service and problem resolution to assigned accounts; Work closely with Sales Support Analysts responsible for account processing and set-up; Develop documents and processes to ensure effective communication via work plans for all account implementation activities; Function as the primary contact for the resolution of the day to day account service issues; Support customers during the implementation of sales contracts and throughout the relationship; Other duties as assigned or requested

Requirements

High School Diploma or GED; 3 - 5 years of relevant, progressive experience in the area of specialization or Bachelor's Degree; experience with health insurance and worked with TPA and self-funded clients; Service orientation; Diligence; Problem Solving; Communication; Drive for Results; Evaluates Critically; Influence, Persistence & Resilience; Planning and Organizing

Nice to have

State specific Producer License’s for Life, Accident & Health