Client Services Director

The Client Services Director has accountability for successful delivery of RPO services to clients, through leading high performance teams, delivering services to the highest standard, implementing improvements and innovations and effective stakeholder management.

Responsibilities

Lead a high performing team to provide high quality services focused on exceeding the expectations of clients; Set clear performance standards and goals for the team and proactively address gaps; Hold managers accountable for hiring, managing and developing a team; Provide leadership and coaching to direct reports and their teams; Build strong relationships with key client contacts; Lead the team to develop comprehensive hiring strategies including passive candidate outreach, recruitment marketing plans and recruitment technologies; Identify opportunities and drive implementation of innovative programs, events and campaigns to build candidate pipeline; Partner with internal Cielo teams and client leaders to ensure successful implementations with new clients; Hold regular client review meetings and identify gaps in service; Effectively and appropriately deal with any client escalations; Develop recruiting metrics and analytics that provide insights and drive decisions; Provide accurate forecasting and manage the budget; Drive standardization and consistency of processes and procedures; Manage team resources to ensure operational effectiveness; Additional duties as assigned

Requirements

Prior experience in a results-oriented leadership role in talent acquisition or human resources; Experience leading virtual teams in a corporate talent acquisition function either in-house or in an RPO environment; Exposure and knowledge of various recruitment technologies, including Applicant Tracking Systems (ATS) and social media tools; Strong proficiency in Microsoft Office Suite

Nice to have

Bachelor's degree in business, management, human resources, or related field