Client services representative _ Eurofins Environment Testing Canada

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins believes it is a global leader in food, environmental, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies.

In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to over 58,000 staff across a network of more than 1 000 independent companies in over 54 countries and operating more than 900 laboratories. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialised clinical diagnostics testing.

In 2024, Eurofins generated total revenues of EUR € 6.7 billion, and has been among the best performing stocks in Europe over the past 20 years.

Under the supervision of the Client Services Team Leader this position is responsible for entering client and sample information into LIMS, preparing supplies and bottles requests for clients, and ensuring that projects are processed quickly and delivered on time to operations.

Responsibilities

Receiving samples from clients at the counter directly or by courier delivery; Sorting samples and coolers and making note of any deficiencies; Using the Laboratory Information Management System (LIMS) to log-in the samples and generate labels; Preparing soils samples and rush projects to be processed by operations; Forwarding feedback from clients and to the appropriate Project Manager.; Discussing the project with the client to ensure clarity of the requirements, if necessary.; Placing samples in the appropriate areas of the laboratory.; Preparing bottles for client pick-up or shipping.; Preparing samples for subcontracting as required.; Various administrative duties (filing, faxing, mailing) as required.; Other related duties as assigned.

Requirements

Good understanding of IT and PC applications and software (Excel, Word, PowerPoint,etc.); Good communication skills, work effectively and efficiently; Knowledge of environmental samples considered an asset; Self-starter, ambitious and energetic; Laboratory experience considered an asset; Strong organizational skills; Excellent telephone and people skills; Lifting heavy coolers is a requirement up to 50 Lbs.; High School Diploma.; University Degree or a College Diploma in a related field is an asset.; At least 1 year of experience in a client services environment, preferably in a laboratory environment.