Client Solutions Manager, Brands & Agencies

We're seeking a Client Solutions Manager with a strong understanding of digital media and programmatic advertising to serve as the primary client contact for key brand, agency, and publisher accounts. You'll ensure ad campaigns run seamlessly while driving satisfaction, retention, and growth. This is a great opportunity for someone who excels at building relationships, translating client goals into campaign strategy, and driving revenue growth through exceptional communication and collaboration.

Responsibilities

Serve as the primary client contact, building strong relationships and ensuring exceptional service throughout the campaign lifecycle; Partner with Campaign Managers and Ad Operations to translate client goals into effective programmatic and digital media campaigns strategies and flawless execution; Collaborate with Sales to identify upsell opportunities and maintain alignment on client needs and revenue growth; Provide clients with clear, actionable updates on pacing, performance, and optimizations to maximize ROI in a strategic, easy-to-digest format; Act as the bridge between clients, operations, and sales teams, ensuring smooth communication and alignment across all stakeholders; Maintain deep knowledge of client history and campaign performance to strengthen partnerships

Requirements

1+ years of experience in digital media, ad tech, or programmatic advertising; Familiarity with DSPs (The Trade Desk, Xandr, Meta) and analytics platforms (Google Analytics, IAS, DoubleClick); Skilled in Excel, PowerPoint, and Google Suite; Experience with CRM tools, such as Salesforce, to manage client accounts effectively; Highly organized, detail-oriented, and able to juggle multiple accounts and deadlines; Excellent written and verbal communication skills, with the ability to handle client interactions with professionalism and ease, manage programs effectively, and deliver clear performance updates; Strong collaboration skills, partnering seamlessly with Campaign Managers, Ad Operations, and Sales; Naturally curious, with a desire to understand advertising technology and continually improve client outcomes

Nice to have

SQL knowledge

Benefits

Health, dental, and vision insurance; Mental health resources; 401(k) match; Generous PTO; Hybrid work environment (NYC office); Free lunch for onsite team members in NYC; Volunteer opportunities; Opportunities for professional development in a high-growth ad tech company