Client Success Executive (m/f/d)

We are hiring a Client Success Executive to join our Sales team in Cologne!

Responsibilities

Own client relationships for a portfolio of large accounts after the point-of-sale throughout the client life cycle, including leading all client meetings/communications virtually and in person; Ensure a trusting and valuable relationship with your HR contacts by sharing our mission to improve employee health, engagement, and happiness; Understand clients’ objectives and deliver solutions by developing client-specific growth strategies; Drive initial client launch as well as ongoing, strategic relaunch and awareness events; partner with the Wellhub Wellbeing Engagement Team to assist in end-to-end implementation; Present & implement best practice workflows to the client as well as review member growth rates, suggest member growth strategies, and provide relevant Wellhub updates; Collaborate closely with the Wellbeing Engagement, Customer Experience, Operations, User Growth Marketing, Fitness Partnerships, and Business Development teams to develop member growth strategies and deliver on client and company goals; Analyze client data; share findings, and develop tailored communication and awareness strategies to increase user engagement to better defeat inactivity; Own the commercial agenda for the clients in your portfolio, including renewing, expanding, and renegotiating contracts on an annual basis; Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.

Requirements

An accomplished individual with experience managing client relationships in a client-facing position; A dynamic person with the ability to collaborate with cross-functional teams, work in a team environment, and solve problems creatively and efficiently; An excellent communicator, with superior customer service to internal and external clients; Detail-oriented with a deep understanding of managing multiple clients/projects concurrently; Fluent in monitoring data, analyzing reports, and leveraging results; Able to analyze and improve current job processes/protocols and anticipate/manage change in a quick-moving global business environment; You are an excellent communicator both verbally and written, in German and English; Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.

Benefits

Free Gold membership with access to onsite gyms and studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental wellbeing support, and more; Add up to three family members to your plan; Flexible work with hybrid and remote options; One-time reimbursement for home office equipment and monthly work allowance; Flexible schedule with schedules defined together with leaders; 30 days paid holiday per year plus annual holidays including an extra holiday on your birthday; 100% paid parental leave to all new parents; Parents giving birth are eligible for extended leave and a ramp-back period; Career growth with world-class platforms, interactive sessions, personalized development roadmap, and internal opportunities; Culture of passionate people, open communication, and meaningful impact