Client Success Lead

Wisdom blends industry expertise with advanced technology to make dental practices work better. The Client Success Lead owns insurance aging for dental practices, serves as the primary point of contact for offices and their payers, and manages a portfolio of around 10 clients. This is a full-time, fixed salary W2 remote role for an experienced dental revenue cycle management expert.

Responsibilities

Work insurance aging with a plan, triaging by payer, age, and dollar, protecting timely filing windows, and fixing root causes of denials; Own denials and appeals end to end, from reason code to written appeal and escalation; Serve as primary point of contact for offices and their payers, and run a weekly huddle; Set and report metrics on a regular rhythm and flag slipping trends early; Partner with the product and technology team to build tools that reduce repetitive work; Manage a portfolio of around 10 clients

Requirements

At least 5 years of dental revenue cycle management experience, with deep hands-on insurance AR and aging management; A track record of carrying remote work well without daily oversight; Deep knowledge of dental insurance plans, CDT coding, and how payers actually behave; Proficiency in at least 2 dental practice management platforms (Dentrix, Eaglesoft, or Open Dental); Availability for a full 8-hour day, Monday through Friday, standard business hours, clocked in on company tools; Dedicated exclusively to Wisdom, with no second billing book, outside clients, or commitments to another employer; A private, quiet, professional workspace with reliable internet where patient information stays confidential and client calls can be held on camera; Exceptional communication and follow-through; Genuine care for patient confidentiality and data security

Nice to have

Multi office, group practice, or DSO experience; Specialty billing depth in orthodontics, oral surgery, periodontics, or Medicaid; Credentialing, fee schedule, or PPO contract experience; A story of taking an AR book from neglected to clean, with numbers to point to; AADOM membership, FAADOM designation, or other revenue cycle credentials

Benefits

Healthcare coverage, including dental; Retirement plan; Paid time off and paid holidays; Company provided computer and equipment; Full-time fixed salary, not commission based