Client Success Manager (m/f/d)

We are hiring a Client Success Manager to join our Sales team in Berlin! Join us in redefining the future of wellbeing!

Responsibilities

You are responsible for the continuation and renegotiation of existing contracts (renewals) for our B2B clients with a strong focus on larger corporate accounts; You analyze the existing portfolio, identify data-driven needs for action based on opportunities and risks (up and cross-sells), and initiate measures independently; You are responsible for contract negotiations with (key) corporate accounts optimizing revenue and margins in close coordination with colleagues from related areas such as Sales, Customer Success, Legal, and Controlling; You actively work on the continuous improvement of our processes and methods in the area of Client Success to position Wellhub for a successful future in this area; You understand the wishes and needs of our corporate clients and derive strategies & tactics for specific contract negotiations and conclusions as well as for future product improvements

Requirements

You have a minimum of 3 years experience in contract management & negotiation, sales, or key account management, ideally in a B2B environment (experience in pricing processes is a plus); You are results-oriented with a focus on revenue growth and able to independently assess the implications of various elements of contract design, e.g. on effort, costs, and strategic importance; Your high numerical affinity & analytical mindset enables you to identify both risks and opportunities in the existing clients; You have excellent communication skills in German and English; you are a persuasive negotiator and genuine sales talent; You are confident and credible in discussions with executives up to senior management level; You are resilient and persistent and thus able to withstand pressure, manage confrontation in challenging negotiations, and maintain composure under stress; You have a strong product affinity and ability to represent and promote our solution externally with conviction; You bring along excellent Google Sheets skills and a high proficiency in data-driven analysis

Nice to have

Experience in pricing processes

Benefits

Free Gold membership with access to onsite gyms and studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental wellbeing support, and more; Add up to three family members to your plan; Hybrid and remote options; One-time reimbursement to set up home office equipment; Monthly work allowance; Flexible schedule; 30 days paid holiday per year; Annual holidays including an extra holiday on your birthday; 100% paid parental leave; Career growth platforms, interactive sessions, personalized development roadmap; Culture of passionate people