Client Success Senior Manager (m/f/d)

We are hiring a Client Success Senior Manager for our Client Success team in Munich! You’ll manage a set of high-profile corporate accounts in Germany, ensuring that our clients remain focused on our mission of making wellbeing universal. You’ll also drive the commercial agenda within your portfolio of clients, and collaborate with other teams to ensure that take-up of Wellhub is high within all of the accounts that you manage. This is a great opportunity to join a growing team and work with talented people and some of Germany’s most innovative companies.

Responsibilities

Own client relationships for a portfolio of large accounts after point-of-sale throughout the client life cycle in Germany; Ensure trusting and valuable relationships with HR contacts, Procurement counterparts and C-level; Understand clients’ objectives and deliver solutions by developing client-specific growth strategies; Drive initial client launch as well as ongoing strategic relaunch and awareness events; Present and implement best practice workflows to the client and review member growth rates; Collaborate with Customer Experience, Operations, User Growth Marketing, Fitness Partnerships, Business Development, and Wellbeing Engagement teams; Analyze client data and develop tailored communication and awareness strategies; Own the commercial agenda for clients in portfolio, including renewing, expanding, and renegotiating contracts; Inspire and empower others by genuinely caring for your own wellbeing and your colleagues

Requirements

5+ years of experience managing client relationships in a client-facing position; Drive commercial growth by leading end-to-end contract negotiations for renewals, upsells, and cross-sells; Ability to collaborate with cross-functional teams and solve problems creatively and efficiently; Excellent communicator with superior customer service to internal and external clients; Detail-oriented with a deep understanding of managing multiple clients/projects concurrently; Fluent in monitoring data, analyzing reports, and leveraging results; Able to analyze and improve current job processes/protocols and anticipate/manage change in a quick-moving global business environment

Benefits

Free Gold membership with access to onsite gyms and studios, digital fitness programs, and online wellness resources; Add up to three family members to your plan; Flexible hybrid and remote work options; One-time reimbursement to set up home office equipment; Monthly work allowance; Flexible schedule; 30 days paid holiday per year plus annual holidays and an extra holiday on your birthday; 100% paid parental leave; Career growth platforms and opportunities; Inclusive culture and equal opportunity employer