Clinic Administrative Assistant

Performing general office duties incorporating a variety of basic and routine clerical and secretarial duties in a clinical environment. Be the 'face' of one of our outpatient or hospital facilities-and use your administrative skills to impact the lives of our patients and their families. As a secretary/receptionist at Fresenius Kidney Care, you will be an integral part of a cross-functional team, providing administrative support to maintain clinic operations and provide the best customer care for patients living with kidney disease.

Responsibilities

Performing general office duties incorporating a variety of basic and routine clerical and secretarial duties in a clinical environment; Answering telephone and routing calls to the appropriate person; Professionally greet all patients and guests; Maintain a professional environment at all times and monitor the reception and waiting areas; Distributing incoming mail; Obtain necessary signatures to ensure the efficient processing of admissions data in accordance with FMCNA policies and procedures; Ensure all aspects of patient confidentiality are maintained at all times; Maintain accurate records of hospitalization, patient travel, etc. to facilitate coordination of patient scheduling, ancillary testing, etc.; Prepare medical records for facsimile or mail related to travel, transplant, disability and others; Organize travel for patients by contacting and providing requested medical records; Coordinate with transient patient paperwork; Coordinate transfer placements and confirmations along with Clinical Manager; Confirm admissions paperwork is completed and sent to designated department(s), such as billing, by collecting, faxing and scanning; Assist with medical appointment referrals and scheduling; Assist with transportation coordination and referrals; Ensure data entry has been completed for Crown Web related to ESRD 2728, ESRD 2746 and PART; Monthly insurance card scanning; Set up and maintain filing systems and basic databases as applicable; Complete forms and reports as required by various company offices and outside vendors and agencies; Prepare purchase orders using the appropriate software application; Assist with department/facility accounts receivable and accounts payable functions and responsibilities as needed; Maintain inventory of necessary office supplies; Assist in auditing records for ongoing compliance with medical records standards (H&Ps, monthly physician progress notes, care plans, etc); Assist in the collection of Patient Demographic Information and Continuous Quality Improvement Data; Assemble, file and maintain patient medical records; Print patient schedule and pull patient charts daily; Arrange for package pickup and delivery; Assist with month-end reporting requirements; Participate in collaboration sessions such as center/team huddles and staff meetings; Attend education and training sessions as appropriate and apply key learnings

Requirements

High School Diploma or GED required; Minimum 6 months relevant experience without a degree; Knowledge of office procedures required; Proficient in Microsoft Office applications; Ability to adapt to supporting software applications; Professional attitude and appearance; Solid written and verbal communication skills; Ability to be resourceful and proactive when issues arise; Strong organizational skills; Multitasking and time-management skills, with the ability to prioritize tasks; Customer service attitude; Must be able to float to Kona 2 days a week; Good verbal communication skills; Pleasant telephone manner

Nice to have

1-2 years related experience preferred; Experience working knowledge of computers with Microsoft Word, Excel and PowerPoint preferred

Benefits

Health; Wealth; Well-being; Development; tailored healthcare; wellness programs; training; consistent support