Clinical Applications Specialist- Mid- Western Territories(OH, WV, PA, KY, IN, MI, MN, IL and WI)

The Clinical Applications Specialist at ScottCare is the go-to expert for product installations, customer training, and technical support. This role works directly with clinical teams, ensuring seamless onboarding, effective system set-up, optimal product usage, and confident day-to-day use of ScottCare solutions. This role is a hands-on blend of fieldwork, technical execution, and customer engagement—partnering closely with sales, service, and technical teams to deliver reliable, compliant systems and a high-quality customer experience. If you enjoy solving problems, supporting healthcare professionals, and traveling to customer sites, this role offers the opportunity to make a direct impact on patient care and clinical operations.

Responsibilities

Deliver on-site installations of ScottCare cardiac monitoring systems in hospitals and clinics; Provide comprehensive training for clinical end-users; Pre-stage, configure, and validate products for installations; Partner with hospital IT teams to coordinate network and clinical readiness; Provide structured training for all users on effective product use; Adjust training content for site-specific needs; Reinforce proper and optimal product usage; Offer remote and in-person technical support; Perform basic system repairs; Provide post-installation support; Collaborate with Sales, Customer Service, Engineering, QA/RA, and Product teams; Support complex installs and upgrades; Offer technical and clinical insight during pre-sales calls or product demonstrations; Identify product, workflow, or install standard improvements; Contribute feedback from the field; Proactively communicate installation status, updates, and resolutions; Document and escalate complaints in compliance with FDA regulatory guidelines; Contribute to training program development and product improvement initiatives; Support service projects including software updates, tower installations, and customizations when not in the field

Requirements

Bachelor’s degree required; 2+ years in Field Technical Support or Sales; 2+ years in Cardiac Rhythm Management (clinical or technical); Demonstrated track record of clinical support or sales success; Clinical Expertise; Customer Centricity; Technical Proficiency; Communication; Problem Solving; Adaptability; Team Collaboration; Independence; Must be open to extensive overnight travel (75-80%)

Nice to have

Preferred majors include Biomedical Engineering, Exercise Physiology, or Computer Science

Benefits

Comprehensive total benefits package including Medical, dental, FSA, HSA, 401K match and voluntary and company paid benefits; Opportunity to work at the intersection of clinical care and innovation; Supportive, collaborative team with growth opportunities; Meaningful travel supporting health systems across North America