Clinical Studio Manager

The Clinical Studio Manager (CSM) pierces, oversees the daily operations of our ear piercing studio, ensuring the highest level of customer service, and maintaining a clean, safe, and welcoming environment. The ideal Clinical Studio Manager candidate will be a strong Rowan Nurse with a passion for retail, a commitment to safety and customer satisfaction, and an ability to drive sales and manage a team effectively. The role oversees the Grand Boulevard studio location.

Responsibilities

Pierce and oversee the daily operations of the ear piercing studio; Ensure the highest level of customer service and maintain a clean, safe, and welcoming environment; Create memorable customer experiences combining clinical care with a celebratory atmosphere; Ensure customer safety and comfort; Educate customers on aftercare; Conduct ear evaluations and offer personalized styling advice; Maintain sterile and aseptic environments; Handle customer inquiries, concerns, and complaints; Engage with the local community to drive brand awareness, traffic and appointments; Lead, coach, and develop studio staff, including Nurse Piercers and Sales Associates; Meet studio targets and drive revenue growth; Schedule staff within labor allocations and manage time-off requests; Recruit for open studio positions; Oversee inventory management and POS accuracy; Meet or exceed individual and studio sales targets; Ensure visual merchandising standards are met; Ensure compliance with health and safety regulations; Mentor and train new nurses and staff; Prepare and submit reports on studio performance; Ensure studio budgets, track expenses, and financial targets are met; Coordinate with corporate teams on marketing initiatives and product launches

Requirements

Active RN or LPN/LVN License; 3-5 years of proven experience in a retail management role, preferably in a service-oriented environment; Proven strong leadership skills with the ability to inspire, motivate and develop a team; Customer-obsessed, with a love for working on the selling floor; Proven track record of driving sales and optimizing store profitability; Excellent customer service skills; Ability to work a flexible schedule, including weekends and holidays; Thrives in a fast-paced environment and can adapt to multiple priorities; Comfortable using technology, software systems and POS; Deep understanding of retail operations, including inventory management and visual merchandising; Strong organizational and multitasking abilities; Excellent verbal and written communication skills; Proficient in Google Suite (Calendar, Gmail, Sheets, and Documents); Analytical skills, including basic retail math, calculating inventory on-hands, and tracking sales; Ability to lift up to 25 pounds; Ability to stand for a full 8-hour shift; Commitment to follow through

Nice to have

Jewelry experience; Knowledge of health and safety regulations, particularly related to piercing

Benefits

Monthly bonus program for Studio Managers; Earned tips; Paid accrued vacation and sick time for full-time employees; Medical, dental and vision health plans for full-time employees; Employee Assistance Program (EAP) resources; 401k and Roth IRA plans; Generous employee discounts on products and services; Team Member Referral Bonus plan for Studio positions