Clinical Supervisor

The Clinical Operations Manager (COM) leads and is accountable for both the operational and clinical components of service delivery. This role requires consistent coordination with clinical care teams and administrative functions, including understanding and accountability for key performance indicators (KPIs), ensuring timely access to care, maintaining quality clinical delivery, and promoting continuity of care for patients. The COM is responsible for planning, deploying, assessing, and problem-solving activities that support stakeholders—including employees, patients, and families—while fostering strong community relationships and protecting the organization’s reputation for excellence. The COM leads by exemplary professionalism and is responsible for developing and nurturing positive, trust-building, and productive relationships with internal and external stakeholders. This role coordinates communication and collaboration across teams and departments to optimize program outcomes and staff performance, while driving results aligned with the organization’s goals, priorities, and metrics.

Responsibilities

Oversee daily program operations including staffing, scheduling, and resource allocation; Manage workforce functions including hiring, onboarding, training, performance management, and staff development; Manage departmental budgets and staffing models; Ensure delivery of high-quality clinical care; Provide or oversee clinical supervision; Oversee patient safety and risk assessment; Support staff in crisis management; Ensure multidisciplinary collaboration through treatment team meetings; Review and audit electronic health records weekly; Support training and professional development of clinical staff; Provide direct patient care as needed; Implement quality improvement initiatives; Ensure compliance with state and federal regulations; Build, lead, and retain a high-performing clinical team; Develop and maintain relationships with referral sources, payers, and community partners

Requirements

LPC/LCSW/LMFT or equivalent; Master's degree in social services or a related field; Active clinical license issued by the appropriate state licensing board; In MHAR programs, separate substance use clinical supervisor license and/or proof of being knowledgeable in addiction treatment; Minimum of four years of clinical experience providing direct care using evidence-based treatment approaches; American Heart Association (AHA) CPR certification required within thirty days of hire with bi-annual re-certification; Training in Nonviolent Crisis Intervention (NCI) required within sixty days of hire or transfer with annual re-certification; Understanding of social service administration, supervision, consultation, community and its resources, dynamics of human growth and behavior, therapy skills and techniques for all age groups

Nice to have

Ability to supervise direct care staff towards licensure; At least two years experience in a psychiatric facility; Minimum of two years of supervisory experience; Additional experience in substance use disorder treatment services

Benefits

Health, dental, and vision insurance coverage for you and your family; 401(k) retirement plan; Employee share program; Life/disability insurance; Flex spending accounts; Tuition reimbursement; Health and wellness program; Employee assistance program (EAP)