Closing Coordinator (WestCap)

We are reinventing consumer credit. We wildly reduce the cost of capital by using technology to easily tap into people's assets. Our first product is the world's cheapest credit card – backed by home equity. Pay is commensurate to experience. Due to the volume of applications we receive, only qualified candidates will be contacted.

Responsibilities

Coordinating with Third-Party vendors while interacting with customers, answering questions and assisting in scheduling; Responding to customer queries in a timely & effective manner via ZenDesk, Amazon Connect or other customer support tools; Documenting & logging issues (as well as customer compliments & complaints); Working with customers to help them go through the application flow when required; Tracking customer experiences across online & offline channels using logs, dashboards, and CRM systems

Requirements

Experience coordinating with Third-Party vendors; Extensive experience in front-facing customer service; Experience with closing for loan origination; Experience with document handling, title knowledge; Familiarity with loan documents, deeds, or similar documents; At least 2 years (and above) of experience under a US Loan or Mortgage account handling Loan Origination or Underwriting specific tasks; Experienced in customer-facing roles in a loan or mortgage account; Superb communication, collaboration, and problem-solving skills; Proficiency, speed, and accuracy in written communication; Fluency, clarity, and good diction in English; Great organizational skills & time management abilities; Experience using customer communication tools (ZenDesk), task management tools, Google Drive, and Email; Detail-Oriented; Bachelor's Degree or comparable work experience in financial services; Flexibility to work US Pacific time 9 AM to 6 PM (with a 1-hour break time in between); Must live in the Philippines

Benefits

HMO; HMO dependent/Internet; PTO; Laptop provided; Maternity Leave