CLR Clerk

Help keep specialty care moving for a military-connected patient population by ensuring healthcare documentation and referral information are accurate, complete, and available when needed.

At International SOS Government Medical Services, you'll support healthcare programs that improve patient care and operational readiness across the U.S. and internationally. Founded in 1984, International SOS operates in more than 90 countries, delivering healthcare, medical assistance, emergency response, and workforce support services worldwide.

You'll manage referral and clinical documentation workflows within a centralized healthcare operations center, helping ensure patient records and referral documentation are complete, accurate, and available to support coordinated patient care. Working alongside clinicians, network providers, and interdisciplinary teams, you'll obtain, review, process, and maintain patient records while helping patients access timely specialty care.

Employment Type: Full-Time

Residence Requirement: Candidates must reside within 50 miles of San Antonio, TX.

Compensation: $20.68–$22.98 per hour, plus up to $5.09 per hour in Health & Welfare (H&W) benefits, in accordance with the Service Contract Act (SCA).

Schedule: Monday-Friday with assigned shifts between 6:00 a.m. and 6:00 p.m. Pacific Time, excluding federal holidays. Overtime may be required.

Responsibilities

Obtain required clinical documentation from network providers and conduct follow-up outreach to resolve missing or incomplete records.; Review chart notes for clarity, completeness, legibility, and compliance, requesting additional documentation or escalating deficiencies when needed before associating records with the appropriate patient record and referral.; Upload, index, label, and maintain clinical documentation using approved healthcare systems while ensuring accurate recordkeeping.; Research claims, referral information, clinical history, and chart documentation to support referral management activities.; Process secure messaging requests, provider communications, outbound calls, and other patient support activities as assigned.; Track requests, follow-up activities, and outcomes to support accountability, audit readiness, and quality performance metrics.; Maintain compliance with HIPAA, privacy, security, and applicable healthcare policies while providing professional customer service.; Collaborate with Military Treatment Facilities, providers, and internal departments to support efficient referral and documentation workflows.

Requirements

High school diploma or GED equivalent.; Basic computer skills and the ability to learn and use required systems and Microsoft 365 applications, including Teams, Excel, and Outlook.; Ability to provide courteous, professional customer service and communicate effectively by telephone, verbally, and in writing.; Ability to manage multiple responsibilities, organize assigned work, and complete tasks within established priorities and timeframes.; Attention to detail and accuracy when completing work and maintaining records and documentation.; Ability to follow established procedures, identify routine issues, and seek assistance or clarification when needed.