Clubhouse Assistant / Barista

The Clubhouse Assistant & Barista is dedicated to delivering the legendary Rapha customer experience across both the retail and café spaces within the Clubhouse, with equal passion for cycling and coffee. The first person any visitor to the club will meet, you are welcoming and engaging, a refined Rapha ambassador. A people person, both as a Clubhouse Assistant and Barista, you will be able to uncover and cater to all the customer’s needs through conversation, and by using your Rapha product knowledge twinned with retail and experience, you will be able to provide the perfect Rapha solution.

Responsibilities

Deliver the legendary Rapha experience by engaging, developing and maintaining relationships with all Clubhouse visitors; Seamlessly move between all areas of the Clubhouse whilst delivering consistent world-class service; Drive sales by effectively uncovering the customer’s needs and presenting appropriate range solutions; Provide expert Rapha product knowledge; Understand the full café offering and recommend menu items to customers; Make great coffee for our customers; Create a friendly and welcoming environment, where the sport and culture of cycling can flourish; Communicate positively about the brand at all times, be a Rapha Ambassador and bring to life Rapha’s core values – Passion, Determination, Creativity & Communication; Maintain the highest Visual Merchandising and House-keeping standards; Assist in the planning and delivery of Clubhouse Rides and Events; Assist in the preparation of café offerings to support the chef as required; Support the team and work together to create an inspiring and positive working environment

Requirements

Experience in a luxury retail environment; Passionate about delivering legendary customer experiences; A proven track record of delivering results and the drive to exceed expectations; Personable and friendly – a good communicator that is approachable and engaging; Ability to prioritise and demonstrate initiative; Knowledge of the Rapha brand; Ability to work a mixture of morning, evenings, weekends and some holidays

Nice to have

Strong interest in cycling is desirable; Experience of or interest in coffee/barista training

Benefits

50% apparel discount and discount for family and friends; Annual clothing allowance; Free membership to the Rapha Cycling Club; United Healthcare Package for Medical, Dental & Vision (80% Rapha, 20% Individual) based on a minimum requirement of 30 hours per week; Enhanced Parental Leave; 401K Program; Up to 2 additional days paid time off to participate in a sportive or similar related cycling event