Clubhouse Assistant

Rapha launched in 2004 to redefine cycling apparel. Today, progressive design and storytelling has built a global movement. At Rapha, we want to make cycling the most important sport in the world, by transforming the lives of millions. We are on a mission to create the world’s greatest club through the Rapha Cycling Club (RCC). As a Clubhouse Assistant at Rapha, you are a versatile ambassador who delivers a seamless customer experience across both retail and cafe spaces, ensuring every visitor is engaged, supported, and inspired by the Rapha brand.

Responsibilities

Act as the face of the Clubhouse, transitioning seamlessly between the retail floor and the cafe to provide consistent, world-class service and menu recommendations; Use expert product knowledge to uncover customer needs and present the perfect technical apparel or lifestyle solutions; Support the Community Lead in the execution of Clubhouse rides and events, helping to build a friendly environment where the sport and culture of cycling are celebrated; Maintain the highest levels of visual merchandising and housekeeping while supporting cafe prep and back-of-house needs to ensure a premium brand presentation at all times

Requirements

Experience in a luxury retail environment; Passionate about delivering legendary customer experiences; A proven track record of delivering results and the drive to exceed expectations; Personable and friendly – a good communicator that is approachable and engaging; Ability to prioritise and demonstrate initiative; Knowledge of the Rapha brand; Ability to be flexible and agile to meet business needs

Nice to have

Interested in cycling of any form or active sports is desirable; An interest in coffee/barista training would also be an advantage

Benefits

50% apparel discount and a discount for family and friends; Annual clothing allowance; Employee bonus scheme; Free membership to the Rapha Cycling Club; Bike racing expenses up to £35 per race entry; Team ride days; Mental health support with MyndUp; Industry discounts on brands such as Patagonia, Osprey, Finisterre, Wahoo; Company Pension Scheme; Enhanced Parental Leave