Collection Quality Junior Associate

Location: Jakarta

Job Description

- Periodically reviewing and developing existing Standard Operating Procedures (SOPs) and Operational/Technical Guidelines to identify areas for improvement or updates in line with operational needs and compliance with internal and external regulations.
- Ensuring SOP and Operational/Technical Guideline documentation is complete, distributed, and communicated to relevant business units, and that on-the-ground implementation aligns with established standards.
- Reviewing, evaluating, and providing feedback, recommendations, and risk assessments for draft Policies, Strategies, or Programs.
- Serving as the primary point of contact for internal and external audits regarding the readiness of required collection data.
- Identifying gaps in Internal Collection workflows based on audit findings, QA reports, and non-compliance issues.
- Developing, proposing, and implementing Continuous Improvement Plans across processes, systems, and training to achieve Operational Excellence.
- Acting as the main liaison between Internal Collection and Quality Assurance (QA) to socialize new quality standards and best practices.
- Overseeing and reviewing the implementation of the Real-Time FC & DC Monitoring system used by the team to ensure the effectiveness of quality control and compliance.

Qualifications

- Bachelor Degree (S1) from Reputable University
- Minimum 2 years of experience in Policy & Procedure, Quality Assurance, Risk Management, or a similar role
- Strong communication and coordination skills, with the ability to escalate issues clearly and promptly
- Strong understanding of corporate governance frameworks and business processes
- Proficient in computer applications, including Microsoft Excel, Google Sheets, and Google Docs

Responsibilities

Periodically reviewing and developing existing Standard Operating Procedures (SOPs) and Operational/Technical Guidelines to identify areas for improvement or updates in line with operational needs and compliance with internal and external regulations.; Ensuring SOP and Operational/Technical Guideline documentation is complete, distributed, and communicated to relevant business units, and that on-the-ground implementation aligns with established standards.; Reviewing, evaluating, and providing feedback, recommendations, and risk assessments for draft Policies, Strategies, or Programs.; Serving as the primary point of contact for internal and external audits regarding the readiness of required collection data.; Identifying gaps in Internal Collection workflows based on audit findings, QA reports, and non-compliance issues.; Developing, proposing, and implementing Continuous Improvement Plans across processes, systems, and training to achieve Operational Excellence.; Acting as the main liaison between Internal Collection and Quality Assurance (QA) to socialize new quality standards and best practices.; Overseeing and reviewing the implementation of the Real-Time FC & DC Monitoring system used by the team to ensure the effectiveness of quality control and compliance.

Requirements

Bachelor Degree (S1) from Reputable University; Minimum 2 years of experience in Policy & Procedure, Quality Assurance, Risk Management, or a similar role; Strong communication and coordination skills, with the ability to escalate issues clearly and promptly; Strong understanding of corporate governance frameworks and business processes; Proficient in computer applications, including Microsoft Excel, Google Sheets, and Google Docs