Collections Agent

We are the Collections team! A dedicated group with a clear mission: to assist customers facing financial challenges and guide them back to good standing wherever possible. With team members based in the UK, Sweden, Germany and the US, we are looking for an enthusiastic Collections Agent to join our rapidly growing global Collections team and support Liberis' growth in the UK market!

Responsibilities

Conducting daily monitoring into our receivables book to uncover underperforming and inactive customers; Solving puzzles: diving deep into the why behind customer inactivity, utilising a variety of resources to uncover the most efficient solutions for rehabilitating these customers; Direct engagement: connecting directly with our customers through daily phone calls and emails; Legal liaison: contacting customers we’ve been unable to reach via legal letters; Taking charge in ensuring that defaulting account volumes stay within budget limits by strategising and implementing tactics to minimise the need for accounts to be sent for Debt Collection; Fairness Ambassador: championing our commitment to treating customers fairly; Thriving in an environment that encourages independent decision-making and having the autonomy to manage and prioritise your daily workload.

Requirements

Fluency in English and one additional (German, Czech or Slovak); Demonstrated experience within a collections team, preferably in SME collections; A proven ability to self-manage and prioritise tasks effectively; Excellent interpersonal communication skills; High level of integrity in all actions and decisions; Proficiency in Excel; Keen attention to detail to ensure accuracy and precision in all tasks; Ability to identify and propose improvements to processes and procedures.