Collections Analyst, Latin America

The Collections Analyst, Latin America is responsible for managing accounts receivable collections across the LATAM region, with a primary focus on Mexico. This individual serves as the direct point of contact for customers on outstanding balances and payment matters, and is responsible for the accurate and timely issuance of payment complements (Complementos de Pago) in line with SAT requirements. Working in close coordination with Verifone's Poland Shared Service Center, which handles cash application, this role sits at the intersection of customer relationships, financial compliance, and cross-functional coordination.

Responsibilities

Manage the customer portfolio, follow up on outstanding receivables, and ensure compliance with payment terms; Proactively communicate with customers via email, phone, and meetings to manage overdue balances, resolve disputes, and agree on payment plans; Issue payment complements (CFDI for payment receipt) based on collections received, in full compliance with SAT requirements; Provide the Poland Shared Service Center with the information required for cash application, and review in Oracle that payments are applied correctly, managing corrections as needed; Prepare and monitor the collections budget and forecast, leveraging AI tools to streamline analysis and projections; Prepare and maintain reports on accounts receivable aging, DSO, and collection targets; Coordinate with Sales, Operations, and Finance to resolve discrepancies, credit notes, and customer inquiries; Identify collectability risks and recommend appropriate actions including provisions or escalations; Support other Finance and Accounting tasks as required by the business

Requirements

Bachelor's degree in Accounting, Business Administration, Finance, or a related field; 2–3 years of experience in collections or accounts receivable, preferably within multinational companies; Knowledge of electronic invoicing in Mexico including CFDI, payment complements, cancellations, and SAT requirements; Proficiency with Oracle for querying, reviewing, and managing accounts receivable in a financial ERP environment; Intermediate to advanced Excel skills including pivot tables, VLOOKUP/XLOOKUP, and data analysis; Experience using AI tools for financial analysis and collections budget preparation; Intermediate to advanced English, both spoken and written; Excellent interpersonal and communication skills; Strong negotiation skills, empathy, and a results-oriented mindset; Highly organized with strong attention to detail and the ability to manage multiple priorities simultaneously; Proactive and comfortable working both independently and as part of a distributed team

Nice to have

Experience with shared service center models, corporate customers, or collections in other LATAM countries; Familiarity with process automation tools such as Power Automate or macros