Collections Analyst

The Collections Analyst is responsible for supporting the Team Leader/Senior in execution of all transactions related to Premium Accounting within GMI. The lead role will be responsible for managing and reconciling insurance premium transactions to ensure accurate financial reporting and smooth cash flow. The role manages the end-to-end accounts receivable and collections process, ensuring timely premium payments, accurate cash application, and exceptional service to internal and external stakeholders. This role serves as the link between policy administration, billing, and other finance teams. The role will be required to research inquiries and meet processing deadlines with accuracy and timeliness.

Responsibilities

Reconcile, maintain, and analyze Accounts Receivables (A/R), including suspense accounts and aging reports; Manage outstanding account balance communication and follow up via phone, email, and letters; Partner with outside collection agencies on unresolved balances; Communicate with insureds, agents, and internal departments to resolve premium or billing issues; Manage and update clear, accurate customer records; Ensure accurate cash application of incoming payments to customer accounts and investigate discrepancies; Resolve cash application activities such as payment exceptions, unapplied cash issues, and returned payments; Issue and reconcile premium payments, broker commissions, state taxes, and credit refunds; Handle reissues, voids, stop payments, and escheatments; Utilize Excel and financial systems to analyze data and support reconciliation and reporting activities; Support month-end close activities, including journal entries and account reconciliations and maintenance; Support departmental projects including system updates, process improvements, and migrations; Assist with internal and external audit requests; Escalate issues, trends, or control concerns to leadership when identified; Ensure company policies, audit requirements, and regulatory guidelines are followed; Collaborate with Underwriting and Operations to ensure efficient workflows and maintain process documentation; Serve as backup support to team members; Other duties as assigned

Requirements

High school diploma or general education degree (GED); One to three years of related experience and/or training; Strong analytical skills with accuracy and attention to detail; Strong written and verbal communication skills; Ability to multitask and prioritize a diverse portfolio of tasks while consistently meeting deadlines; Excellent interpersonal skills and the ability to work independently and as part of a team in a dynamic environment; Ability to investigate and resolve financial discrepancies; Proficiency in Microsoft Office Suite, including Outlook, Excel, and Word

Nice to have

Experience with agency management systems; Insurance background

Benefits

Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance; ESPP; 401k; Student Loan Assistance; Tuition Reimbursement; Free Mental Health & Enhanced Advocacy Services; Paid Time Off, Holidays, Preferred Partner Discounts and more