Collections Officer

Capital on Tap is a financial platform offering business credit cards, spend management, savings, and financial tools. In this role, you will work directly with customers to help them manage financial arrears by setting up fair repayment plans while ensuring compliance with relevant laws and policies. You’ll be an empathetic and professional communicator, striving to resolve issues with patience and persistence.

Responsibilities

Engage directly with customers to negotiate repayment plans; Analyse financial situations to create tailored solutions; Ensure adherence to GDPR, FCA, and FDCPA regulations; Handle customer complaints and resolve conflicts effectively; Prioritize multiple tasks while maintaining high-quality standards; Work with internal and external teams to support customer outcomes

Requirements

Collections experience within financial services; Strong communication skills, both verbal and written; Proven ability to manage challenging customer interactions; Experience using multiple communication platforms (email, SMS, etc.); Ability and skills to handle difficult conversations and deliver a fair customer outcome

Benefits

Private Healthcare including dental and optician services through Vitality; Worldwide travel insurance through Vitality; Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical); Salary Sacrifice Pension Scheme up to 7% match; 28 days holiday (plus bank holidays); Annual Learning and Wellbeing Budget; Enhanced Parental Leave; Cycle to Work Scheme; Season Ticket Loan; 6 free therapy sessions per year; Dog Friendly Offices; Free drinks and snacks in our offices