Collections Team Leader

At Liberis, our mission is to empower small and medium-sized businesses by removing finance as a friction to growth, delivering contextual, embedded financial solutions to support merchants at every stage of their business lifecycle. The Collections Team is a dedicated group with a clear mission: to assist customers facing financial challenges and guide them back to good standing wherever possible. As a Collections Team Leader, you'll take the helm in our in-house collection process, steering a diverse receivables book toward success.

Responsibilities

Take the helm in the in-house collection process and steer a diverse receivables book toward success; maintain impeccable standards of accuracy and timeliness; drive up collection rates while ensuring customers enjoy a top-notch experience; oversee the collections process and lead a talented team; provide guidance, support, and strategic direction to the team; ensure activities align with treating customers fairly and effectively managing receivables portfolio

Requirements

Demonstrated experience within a collections environment, ideally within SME lending, financial services, or commercial finance; Team leadership experience of managing, coaching, and developing small teams; Strong understanding of collections operations, arrears management, recoveries, and customer engagement strategies; Experience conducting quality assurance reviews, call monitoring, compliance assessments, and performance coaching; Excellent analytical and problem-solving skills with the ability to interpret data and drive informed decisions; Strong communication and stakeholder management skills, with the ability to influence at all levels; High level of integrity, professionalism, and sound judgement in all decisions and actions; Advanced proficiency in Microsoft Excel and experience using collections, CRM, and reporting systems; Strong attention to detail with a focus on accuracy, risk management, and compliance; Proven ability to identify process improvements and successfully implement operational enhancements; Self-motivated, highly organised, and able to effectively prioritise workload in a fast-paced environment; Passionate about delivering fair customer outcomes while achieving business objectives