Commercial Account Handler | Farm

We are seeking a proactive and detail-oriented Account Handler to join our Farm First team. In this role, you will be joining a farm team of 15 teammates dealing with a broad range of insurance products from personal lines, farm, and commercial lines. We deal with over 2,700 farm policies representing 10% of the farm broker market. We deal with 4 insurers in Farm (Aviva, Zurich, iSure and Axa). As a niche team running at the intersection of personal and commercial insurance, the Farm team offers a unique environment to deepen your insurance expertise making it an ideal stepping stone for those aspiring to move into a future career in commercial insurance.

Responsibilities

Provide day to day support and servicing to existing clients on their insurance needs, e.g., issuing renewals and renewal comparisons; Deliver exceptional service to customers with professionalism, empathy, and efficiency; Understand customer needs thoroughly through active listening and informed discussions; Handle ad hoc customer requests as they arise including mid-term adjustments, claims reporting and management; Identifying new business opportunities and following up by issuing quotations to the client; Carry out robust due diligence on customer risks and identify suitable market options and cover solutions; Maintain correct and clear documentation and file notes in line with system protocols (e.g. Applied Relay); Contribute positively to a team-focused, professional, and solution-oriented environment.

Requirements

APA or CIP qualification (or working towards); Experience working within a broking (personal or commercial) team with an understanding of insurance products and processes; Strong interpersonal and communication skills with a customer-first mindset; A prominent level of attention to detail and an investigative mindset; A collaborative team player who supports teammates and team leaders alike; Excellent time management, with commitment to reliability and productivity; Willingness to take initiative and help drive a positive team culture; Understanding of and compliance with fitness and probity standards and the Minimum Competency Code

Nice to have

Experience using Relay is helpful but not essential.

Benefits

A supportive and collaborative team culture; Continuous professional development opportunities; Opportunity to make a real impact within a growing and dynamic business; Competitive salary and benefits package.