Commercial Account Manager, Canada

Commercial Account Managers at Ramp are the primary relationship owners post-implementation, responsible for driving product adoption, spend activation, and long-term account growth across a portfolio of 150–200 commercial customers. As Ramp’s first Account Manager dedicated to Canadian-based customers, you’ll own a portfolio of Canadian commercial accounts; deepening relationships, leading strategic conversations, and identifying opportunities to expand Ramp’s footprint while developing a deep understanding of their local needs and helping shape Ramp’s growing presence in Canada.

Responsibilities

Build and nurture strong relationships across new and existing high-value commercial customers to better achieve their needs and manage all reporting of health within accounts; Develop deep, multi-threaded relationships with decision makers at your customers; Drive spend across your book of business by owning retention, adoption, expansion within existing products, and growth across your your accounts; Lead Executive Business Reviews within your portfolio to identify opportunities for growth and collaborate with clients on strategy and upcoming product releases; Execute successful launches of the Ramp platform across top-tier accounts in partnership with our Account Executive and Customer Success teams; Collaborate with product, support, and marketing teams to provide informed recommendations into Ramp’s product roadmap & customer communication strategy that enhance the customer experience and drive efficiencies throughout the account lifecycle

Requirements

Minimum 3 years of new business sales or account management experience in a B2B organization; Ability to anticipate customers’ needs to identify growth opportunities across various types of accounts; Excellent verbal and written communication skills, as well as interpersonal skills; Organizational, project management, and time management skills; Familiarity with basic sales tools and common metrics; High adaptability and understanding of change within the evolution of a startup; This is an in-office role in Toronto, 5 days per week. This is not a remote role.

Nice to have

Bachelor’s degree from an accredited university; Experience with financial services sales; Experience at a high-growth startup; Expertise in using Salesforce, Outreach, or other productivity tools; Experience with Accounting Software (e.g. Netsuite, QuickBooks, Xero, Sage) and/or Accounting (CPA)

Benefits

Flexible PTO; Centralized home-office equipment ordering; Health and wellness stipend; Budget for intra-office travel; Weekly coffee stipend; Group medical, dental, and vision coverage through Sun Life; Life, AD&D, and disability coverage; Fertility drug coverage (up to $4,000 lifetime); Group Retirement Plan with employer match (RRSP + DPSP); Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay; Employee Assistance Program and virtual care through Lumino Health