Commercial Account Manager

Zip is the AI platform for enterprise procurement — built for humans and agents working together. By orchestrating procurement across teams, tools, and suppliers with the help of AI agents, companies can secure the resources they need to innovate faster than ever before. The salary range for this role is $170,000 - $200,000 OTE.

Responsibilities

Act as a trusted advisor, product consultant, and closer working with customers to deliver ROI in renewal and upsell cycles; Partner with Customer Success team to monitor health scorecards, identify customer needs, and demonstrate account management capabilities to guide deal closure; Solution Zip to meet pain points today and with an eye toward future product; Help build team culture and bring best practices; Negotiate all facets of renewal contracts and develop win/win negotiation strategies; Provide regular and accurate updates on renewal status to management; Manage current customers on multi-year contracts to ensure value realization; Become a product expert and procurement expert; Use cutting-edge sales intelligence and engagement solutions to prospect and manage deal cycles; Be adaptable and flexible to help shape sales process

Requirements

2+ years of technology SaaS experience; Experience selling to procurement, finance, legal; Experience driving customer retention and adoption of a SaaS product for enterprise accounts; Customer management skills including sales, account management, and customer service; Self-driven; Organized, efficient with time, and excellent communicator; Experience using tools like Salesforce, Clari, Zoominfo, LinkedIn SalesNav, and Outreach; Willing to go the extra mile

Benefits

Start-up equity; Full health, vision & dental coverage; Catered lunches & dinners for SF employees; Commuter benefit; Team building events & happy hours; Flexible PTO; Apple equipment plus home office budget; 401k plan