Commercial Cleaner Lead

Job Summary

As a CBRE, Government & Defense Services Commercial Cleaning Lead, you are responsible for overseeing the work activities of cleaners within the site. You will supervise the staff responsible for ensuring a clean, orderly, and safe environment for employees and clients.

Primary Job Functions

Coordinate and manage the team's daily activities. Establish work schedules, assign tasks and cross-train staff. Schedule daily staff meetings and required in-service training sessions. Check cleaning equipment condition. Order cleaning supplies as needed. Ensure supplies are in a safe, secure area always. Coordinate and liaise with clients and employees. Handle complaints and feedback. Inform the team of requests and confirm completion. Inspect work done by cleaners and submit daily cleanliness reports. Initiate regular training on procedures for the use of chemical cleaners. Ensure standardized cleaning process meets company standards. Provide daily cleaning support to private areas of the building designated as needed. Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives. May establish new techniques to ensure the team is able to meet its objectives. Has a direct impact on team objectives as well as the objectives of related teams. Ensure personal and team outcomes have a positive impact on customer objectives. Lead by example and model behaviors that are consistent with CBRE-GDS values.

Responsibilities

Oversee the work activities of cleaners within the site; Supervise staff responsible for ensuring a clean, orderly, and safe environment; Coordinate and manage the team's daily activities; Establish work schedules, assign tasks and cross-train staff; Schedule daily staff meetings and required in-service training sessions; Check cleaning equipment condition and order cleaning supplies; Coordinate and liaise with clients and employees; Handle complaints and feedback; Inspect work done by cleaners and submit daily cleanliness reports; Initiate regular training on procedures for the use of chemical cleaners; Ensure standardized cleaning process meets company standards; Provide daily cleaning support to private areas of the building; Resolve complex problems and identify appropriate approaches to accomplish team objectives; Lead by example and model behaviors consistent with CBRE-GDS values

Requirements

High School Diploma or equivalent; Equivalent combination of education and relevant experience may be considered; Minimum of 5 years of job-related experience; Prior shift manager or supervisory experience; Fulfill physical requirements including stooping, standing, walking, climbing stairs, and lifting/carrying heavy loads of 50 lbs or more; In-depth understanding of a range of processes, procedures, systems, and concepts within own function and basic knowledge of related job functions; Ability to explain complex concepts or sensitive information; Knowledge of Microsoft Office products; Excellent organizational skills with a master-level inquisitive mindset

Benefits

medical; well-being; financial planning; short-term incentives benefits