Commercial Outcomes Architect

Notion is reimagining how customers adopt, expand, and realize value from software in an AI-native world. As an Outcomes Architect, you’ll be the build-beside partner who helps customers turn AI ambition into working systems inside Notion. You’ll own workflow adoption, value delivery, and renewal outcomes for a book of named accounts, with a focus on customers that are flat, at-risk, or need a stronger path to measurable impact.

Responsibilities

Drive workflow adoption and value realization for a book of named accounts ensuring your customers know how to deliver outcomes with Notion; Contribute directly to NRR with predictable renewal and expansion pipeline and proactive product adoption for your book of business; Partner closely with Solutions Consultants on strategy for expansion and renewal for shared accounts, including owning the commercial opportunity for flat and at-risk renewals; Define and maintain mutual success plans that proactively guide customers through their AI Transformation and demonstrate ROI to executive-level stakeholders with periodic business reviews; Facilitate use-case consultations that guide customers through their continuous Solutions Design and identify new workflow opportunities that drive outcomes and increase value with Notion; Identify opportunities to engage Services for customers with complex or technical implementation needs and partner closely with the Services team throughout delivery to ensure successful outcomes and value delivered; Learn Notion’s product and the broader AI ecosystem inside and out so you can be best suited help customers navigate new ways of working and build durable systems in Notion as the underlying system; Help build and deliver OA programs that generate customer and business outcomes across Notion’s install base

Requirements

3+ years of experience driving customer adoption, value realization, renewals, or expansion within a B2B software environment; Strong customer-facing discovery instincts, with the ability to understand business problems, map workflows, and translate goals into practical implementation plans; Technical fluency and presence as a trusted advisor—while you won't be building for your customers, you should be capable of co-design, configuring, and troubleshooting Notion workspaces and workflows; Commercial awareness and the ability to partner with account owners on renewal risk, expansion potential, and account strategy; Ability to design and help customers build workflows that drive usage based consumption, connecting adoption patterns to measurable commercial outcomes; Strong program and stakeholder management skills, with the ability to manage success plans, timelines, risks, and customer commitments across a book of accounts; You operate with agency, urgency, and customer empathy, bringing structure to ambiguous problems and helping teams move from ideas to working systems; You’re obsessed with AI, constantly building with the newest tools and learning new ways of working; Native level Japanese, business level English

Nice to have

Prior experience in customer success, solutions consulting, implementation, technical account management, or post-sales strategy for productivity, collaboration, or workflow software; Experience working with flat, at-risk, or complex renewal accounts and helping customers return to a clear value path; Experience partnering in a shared account ownership model with sales, solutions, support, or implementation teams; Experience designing repeatable customer programs, playbooks, or interventions that improve retention, expansion, and adoption at scale