Commercial Process Manager

We are seeking a proactive, customer-focused and experienced Commercial Process Manager to join our Commercial department, helping to drive current and future success. As a Commercial Process Manager, you will focus on enhancing our customer services, streamlining customer onboarding processes, and improving the overall customer journey. The successful candidate will collaborate with cross-functional teams to identify opportunities for process optimisation and implement best practices that ensure an exceptional customer experience.

Responsibilities

collaborate with cross-functional teams to identify opportunities for process optimisation and implement best practices that ensure an exceptional customer experience; enhancing customer experience through gathering insights on customer pain points and developing strategies to improve responsiveness and reliability in service delivery; monitoring and measuring customer satisfaction metrics to drive continual improvement; analysing customer onboarding and services processes and devising and implementing efficient processes to improve the customer journey; preparing reports and presentations for management to communicate findings and progress where process performance improvements have been identified and implemented

Requirements

proactive; customer-focused; experienced; high level of integrity; drive, confidence and resilience; collaborative mindset; exceptional attention to detail; passion for data analysis; commitment to delivering and enhancing customer experience; previous experience of making objective decisions and developing original ideas; proven use of process mapping and project management tools; ability to adapt to changing customer needs and business environments; must pass criminal record, personal credit and ID checks; verifiable 5-year employment/unemployment/educational history

Nice to have

Familiarity with Lean Six Sigma methodologies or other process improvement frameworks

Benefits

33 days holiday per year (including bank holidays); Life Assurance; Employee Assistance Programme (EAP); A safe and supportive culture; MyRewards – over 3000 discounts for everyday life; Pension scheme; Cycle to Work scheme; Progression opportunities; procedural security training and support