Communications Specialist

The Tyngsborough Police department is seeking qualified applicants for the position of full-time Communications Specialist. The Communications Specialist serves within the Department’s Communications Division and is responsible for receiving, prioritizing, and dispatching emergency and non-emergency calls for Police, Fire, Emergency Medical Services, Highway, and Animal Control. Under the immediate supervision of the Communications Specialist Supervisor and the general supervision of the Chief of Police, Communications Specialists operate Computer-Aided Dispatch, telephone, radio, and computer systems; process law enforcement inquiries and data transactions; and provide Emergency Medical Dispatch pre-arrival instructions in accordance with established policies and procedures.

Responsibilities

Receiving, prioritizing, and dispatching emergency and non-emergency calls for Police, Fire, Emergency Medical Services, Highway, and Animal Control; Operating Computer-Aided Dispatch, telephone, radio, and computer systems; Processing law enforcement inquiries and data transactions; Providing Emergency Medical Dispatch pre-arrival instructions in accordance with established policies and procedures

Requirements

Possession of a high school diploma or equivalent; Excellent verbal and written communication skills; Ability to multitask effectively and remain calm in a fast-paced, high-stress environment; Flexibility to work rotating shifts, including nights, weekends, holidays, and emergency staffing assignments; Successful completion of a comprehensive background investigation

Nice to have

Prior public safety dispatch experience; Massachusetts State 911 certifications

Benefits

Paid training; All benefits extended to town of Tyngsborough employees