Community Accounts & Engagement Representative

Brightspeed is seeking a Community Accounts and Engagement Representative to lead property-level growth and drive fiber sales and penetration across Multi-Dwelling Units (MDUs) and Single-Family Home (SFH) communities in a designated region. This role is centered around outbound sales strategies, proactive property engagement, and direct, in-market execution—including door-to-door outreach—to increase Brightspeed’s market footprint.

Responsibilities

Analyze business needs across an assigned book of business using data-driven insights and on-site observation; forecast property performance and establish fiber penetration goals at the property level; plan, develop, and lead initiatives to increase fiber penetration across MDUs and SFHs; execute outbound sales and engagement tactics, including door-to-door campaigns, outbound calling, email outreach, and on-site or community events; create and manage property-specific action plans; identify, prioritize, and act on key market triggers; spend 60% or more of working time in the field executing relationship-building, sales, and marketing strategies; build and maintain strong relationships with property management teams, leasing agents, and HOA boards; influence and negotiate access for on-site marketing tactics; conduct in-person meetings, phone outreach, and property events; partner with internal sales, marketing, and operations teams; coordinate, oversee, and direct third-party vendors; serve as the primary liaison between Brightspeed and property stakeholders; address questions or concerns from property teams and residents; own the distribution, placement, and tracking of marketing materials; track progress against penetration goals, event performance, and sales activity using CRM and operational tools; maintain accurate property and activity records and participate in regular performance and operational reviews; recommend adjustments to strategies and tactics based on results and market feedback

Requirements

2+ years of experience in outbound, field, or territory-based sales with demonstrated success driving penetration or growth within defined markets; working knowledge of outbound sales techniques, including door-to-door selling, cold calling, event marketing, and community engagement; strong verbal and written communication skills with the ability to educate customers, conduct product discussions, and collaborate across teams; proven ability to establish and maintain strong, trust-based relationships with property stakeholders and community partners; demonstrated success executing sales plans and achieving goals in both new and established environments; English required; willing to travel within the assigned region to engage with properties, host events, and ensure high levels of engagement, 25-50%

Nice to have

Telecom Experience: exposure to broadband, fiber, or telecom services and competitive selling environments; Property & HOA Experience: experience working with property managers, HOAs, leasing teams, or community associations; Technical & Tracking Tools: familiarity with CRM systems (e.g., Salesforce) and workflow or task-tracking tools

Benefits

Competitive compensation; comprehensive benefits; medical, dental, vision, and life insurance; employee assistance program; 401K plan with company match; voluntary benefits