Community Associate

As a Community Associate, you'll be the primary point of contact for the Community and act as the “face” of WeWork! You will report to your building each day to support the Community Management team.

Responsibilities

Build a welcoming and collaborative community environment; Ensure building is fully operational and processes are running efficiently; Drive growth and promotion of WeWork-provided service offerings; Take direction from Community Lead and Community Manager; Cover front desk and be an on-site point of contact; Greet members and guests; Ensure guests sign in per guest policy; Build relationships with members; Anticipate member and guest needs; Keep front desk clean and organized; Notify members of food deliveries and couriers; Answer member and guest questions; Provide feedback on event programming; Celebrate member successes; Distribute event information; Ensure event operational requirements; Input notes into Kube or equivalent system; Connect members with each other; Recommend local restaurants and services; Be active on WeWork member network; Explain WeWork policies; Ensure music levels appropriate; Write and send broadcasts; Receive, process, and organize mail; Issue posts to members; Keep mailroom organized; Return to sender unidentified mail; Investigate lost packages; Track and organize keys; Manage keycard stock; Review emergency equipment; Support automated coffee machine

Requirements

1+ years of hospitality experience; Strong verbal and written communication skills; Outstanding interpersonal and multitasking skills; Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion; Passion for entrepreneurial communities; Passion and understanding of WeWork’s mission and values; Proficient in basic computer skills

Nice to have

College graduate with a four-year degree preferred, but not required; Customer service and/or sales experience a plus