Community Associate

As a Community Associate, you'll be the primary point of contact for the Community and act as the “face” of WeWork! You will report to your building each day to support the Community Management team.

Responsibilities

Build a welcoming and collaborative community environment amongst members through events and building relationships between members; Ensure that your building is fully operational and processes are running efficiently; Drive growth and promotion of WeWork-provided service offerings; Take direction from the Community Lead and the Community Manager to support the Community Team as necessary; Cover the front desk during the building’s set business hours and greet members and guests; Ensure all visiting guests are in accordance with WeWork's guest policy by ensuring all guests properly sign-in via Welkio tablet; Anticipate member and guest needs before they arise using relevant information collected about members to enhance and personalize their experience; Provide feedback on programming types and evaluate events based on attendance, satisfaction, and impact; Identify and execute opportunities to connect members with each other; Receive, process, sort, and organize all mail; Track, audit, and organize keys collected and distributed; Provide support for an automated coffee machine for guests and members

Requirements

1+ years of hospitality experience; Must have strong verbal and written communication skills; Outstanding interpersonal and multitasking skills; Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion; Passion for entrepreneurial communities; Passion and understanding of WeWork’s mission and values; Proficient in basic computer skills; Availability to work onsite in WeWork in São Paulo, Rio Negro, Alphaville Industrial, Barueri

Nice to have

College graduate with a four-year degree preferred, but not required; Customer service and/or sales experience a plus