Community Care Partner

As a Community Care Partner, your job is to engage Thyme Care members in their communities and offer navigation support through their cancer journey. You will report to a Senior Leader of the Care Partner Team. You will spend a portion of your time each week engaging members in person within the community and a portion supporting members virtually by phone, text, and email. Thyme Care is a market-leading value-based oncology care enabler partnering with national and regional health plans, providers, and employers. This is a non-exempt, full time position. The pay rate for this role is $28/hour.

Responsibilities

Engage Thyme Care members in their communities and offer navigation support through their cancer journey; Connect to and enroll members into the program; Deliver care and support to members who prefer in-person services through brief intervention; Assist high-risk members recently discharged from the hospital; Facilitate telemedicine visits for Thyme Care Medical providers; Coordinate the set-up of devices for telemedicine access; Identify changes in members' health and social needs and support advanced care planning; Assess urgency of needs, determine root cause and establish next steps; Complete door knocks for hard-to-reach prospective members; Connect members with healthcare, community-based, financial, transportation, emotional support and insurance-provided resources; Collaborate with an interdisciplinary team of nurses, nurse practitioners, social workers and physicians; Conduct scheduled and unscheduled home visits; Provide referrals to community agencies and coordinate with internal Care Team members; Assist members in overcoming barriers to care

Requirements

At least 2 years of experience in a patient-facing role conducting care coordination, healthcare navigation, non-clinical case management, resource navigation, or community health work; Experience delivering care in the homes & communities of your members; Community Health Worker (CHW) Certification or formal training preferred; Success in a metrics-driven, feedback-oriented environment; Experience in assessing and addressing both patient/member's stated needs as well as the ability to identify needs that aren't explicitly expressed; Ability to build rapport and trust quickly with patients/members in a virtual, telephonic environment, as well as in-person; Passionate, trustworthy, and empathetic when working with clients; Ability to build relationships with different types of people, including clients, organization members, and health care providers; Ability to maintain accurate records of patient interactions and health data; Strong communication and interpersonal skills and ability to speak concisely to clients and Care Team members; Organized with confidential client material and appointment tracking; Flexible and adaptable in response to changing client and health care providers' needs; Ability and comfort to travel freely to member's homes in the designated geographic area

Nice to have

Healthcare experience preferred; Experience with video chatting, Google Suite, Slack, electronic health records or comfort learning new technology; Worked in a remote role in the past; Proven track record of success within scaling businesses, fast-paced environments, and/or startups; Ability to operate in a quiet and secure environment with limited distractions

Benefits

Transportation reimbursement aligned with the preferred or most appropriate transportation modality of the region; Safety support including a home base operator and a safety platform with location tracking and real-time emergency notifications